Reference

Privacy Policy For Your Account

Your account data, wallet records for DANA, OVO, GoPay and QRIS, and device checks are handled under this Privacy Policy before you open the lobby.

Account data useCookie choicesDANA recordsQRIS checks
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biglotre Privacy Policy For Your Account
CONTACT ROUTES

Privacy Requests Through Support

Privacy questions should reach the same team that can see your account status, wallet reference, and recent login path.

Live chat Chat is open daily from 09:00 to 23:00 WIB for privacy questions tied to…
Email request Email support when you want a copy, correction, or deletion request recorded in writing.
Account form Use the profile form after login when the privacy request concerns your own account…
ACCOUNT CARE

Privacy Controls Around Your Wallet

We connect privacy handling to the steps you already take: account creation, wallet use, game entry, and support contact.

Account details

We use your account name, phone number, and login credential records to keep access tied to you. If a detail is wrong, contact support and we will explain the verification step before any change.

Payment references

DANA, OVO, GoPay and QRIS records are kept so wallet activity can be traced against your account. We store reference numbers, timing, and status, not unnecessary personal notes about how you spend.

Cookie handling

Cookies help remember session state, language preference, and security checks when you return from the same browser. You can clear them in your browser settings, then log in again for a fresh session.

Device checks

We read device and network signals to spot access that does not match your normal pattern. If a new phone triggers a check, support may ask for confirmation before privacy data is discussed.

Retention choices

Records are kept only for account operation, dispute handling, wallet tracking, and legal needs where local law permits. When you ask for deletion, we explain what can be removed and what must remain.

Change requests

You can ask us to correct, export, or remove account data through chat, email, or the logged-in form. We confirm identity first so another person cannot alter your privacy record.

Your Data Questions Answered

These answers focus on the privacy choices you are most likely to check before opening an account or using the wallet. Keep your registered phone active, because many data requests require a matching account check before we can act.

We collect the details needed to create and secure your account, such as login credentials, phone number, session records, and wallet references. We use them for access checks, support contact, and privacy request handling.

Yes. Those payment rails create transaction references that sit with your account record. We use the references to match deposits, withdrawals, disputes, and correction requests without adding extra personal details that are not needed.

Yes. Send the request through chat, email, or the logged-in form with your registered phone number. We verify the account first, then update details that can be changed under our process and local rules.

Cookies keep your session active, remember basic preferences, and support security checks when you move between pages. You can clear cookies in your browser, but you may need to log in again afterward.

Only support or operations staff who need the request for account handling can access it. We keep the request tied to your account record so the answer, timing, and action taken are traceable.

Contact support and state that you want deletion reviewed for your account. We confirm your identity, check wallet and dispute records, then explain which data can be removed and which must stay where local law permits.

Yes. Access and eligibility depends on local law. If a location or device check requires extra review, we may limit account activity until support confirms the request belongs to you.

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